What to Expect:

• We answer reference and research questions and provide brief information about your local library.

• The normal session is less than 15 minutes.

• At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you.

• In most cases, you will be communicating with a librarian who does not work at MiraCosta College. All librarians are trained to assist students with their research. If you prefer to ask a MiraCosta College Librarian, please visit Ask-A-Librarian for direct contact information.

Session Tips:

• It is recommended that you use Internet Explorer as your browser for this session.

• "Ask Us Now" uses live chat and "co-browsing" which allows the librarian to send sites to you live and for you to send sites back. If you have trouble you may need to have "session cookies" enabled, disable your firewall, and allow pop-ups.

• Do not bookmark (add to favorites) or print anything during the session or you may be disconnected.  All Web sites visited will be emailed to you.

• Use the forward, back and refresh buttons within the software's shared webpage frame.

• If you must open a second browser while connected, use the "start" menu or taskbar shortcut, not control "n" or File "new."

• Click here if you are having trouble getting or staying connected.